Interviewing in a Changing World

SECTION 1: INTRODUCTION The Basics of Interviewing I. Types of Interviews A. Workplace Interviews B. Informational Interviews C. Interrogations D. Health Interviews II. Phases in the Interview Process A. Preparation B. Opening C. Q & A D. Closing III. Techniques for Interviews A. Question Sequence B. Verbal Tools 1. Types of Questions 2. The Use of Silence C. Monitoring D. Feedback V. Interview Structure VI. Interviewer/Interviewee Relationship VII. Nonverbal Issues in the Interview VIII. Summary SECTION 2: INTERVIEWING IN THE ORGANIZATIONAL SETTING 2. The Employment Interview: The Employer’s Perspective I. The Purpose of Job Interviews II. The Interviewer’s Preparation A. Assessing the Organization’s Needs B. Advertising the Position C. Filtering the Applicants III. Conducting the Interview A. Assessing Capability B. Assessing Work Ethic C. Assessing Interpersonal Maturity IV. The Behavioral Interview V. Varying by Employment Purpose VI. The Resume Probe VII. Puzzle-Based Interviews VIII. The Legal Side of Employment Interviews IX. Summary 3. The Employment Interview: The Job Applicant’s Perspective I. Starting the Process II. Resumes A. What to Do B. What Not to Do III. Cover Letters IV. Preparing for the Interview V. Summary 4. Online Employment Interviews: Changing the Game I. The Online Process: First the Ad and then the Interview II. On-line Interviews III. Nailing the Online Interview Preparation & Practice Technology and set-up The Interview IV. Follow-up V. Summary 5. Performance Appraisal and Exit Interviews I. Purposes of Appraisal Interviews II. Levels of Assessment III. Legal Issues A. Discrimination B. Harassment IV. Common Problems with Appraisal Interviews A. Problems with Reliability B. Problems with Validity V. Methods of Performance Appraisal A. Management by Objectives. B. Behavioral Evaluations C. Forced Rankings VI. Improving Performance Appraisals VII. Employee Responses VIII. The Exit Interview IX. Summary SECTION 3: INTERVIEWING IN THE MEDIA 6. Newspaper Interviews I. The Priority of Accuracy II. The Interview Process III. Types of Journalistic Interviews A. News/Features Interviews B. Press Conferences C. Roundup Interviews D. Reluctant Sources IV. Levels of Confidentiality V. Summary 7. Interviews on Radio and Television I. The Sound Bite II. Types of Broadcast Interviews A. Live Interviews B. Spot Interviews C. Public Official Interviews D. Celebrity Interviews. III. Tricks of the Trade IV. The Other Side of the Microphone V. Checkbook Journalism VI. Summary 8. Interviews in the Political Arena I. The Press Secretary II. Media Interviews A. Newspaper Interviews B. Broadcast Interviews III. Spin Doctors A. Priming B. Framing C. Word Choice IV. Sunday News Shows V. Campaign Debates VI. Legislative Hearings VII. Summary SECTION 4: RESEARCH INTERVIEWS 9. Qualitative Research Interviews I. In-Depth Interviews A. Retrospective Interviews B. Known Associates Interviews C. Field Interviewing D. Extended Telephone Interviews II. Focus Groups III. Participant-Observation Research IV. Data Analysis V. Ethical Questions VI. Summary 10. Quantitative Research Interviews I. Public Opinion Surveys II. The Polling Process A. Questionnaire Development B. Sampling C. Interviewing III. What Can Go Wrong IV. Intercept Interviewing A. Mall Intercepts B. Exit Polling C. Convenience Interviews D. Mystery Shoppers V. The Ethics of Audience Analysis VI. Pseudo-Polling VII. Summary 11. Oral History Interviews I. Elements of Oral History A. Background Research B. Technical Preparations C. The Oral Interview D. The Written Transcript E. Back to the Library F. More Interviews G. Editing the Narrative II. Oral History for Academic Research III. Oral History as a Narrative of Family History IV. Things to Consider V. Summary 12. Interviews in Context I. Forensic Interviewing A. Police Interviews B. Lawyer Interviews II. Medical Interviews Functions of Medical Interviews Barriers to Effective Medical Interviews Types of Medical Interviews The Reverse Interview: What the Patient Should Ask the Doctor