Innovation in Public Services: Theoretical, managerial, and international perspectives

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Stephen Osborne (University of Edinburgh, UK) Louise Brown (University of Bath, UK)

Innovation in Public Services

Theoretical, managerial, and international perspectives

Stephen Osborne (University of Edinburgh, UK), Louise Brown (University of Bath, UK), Richard Walker (City University of Hong Kong, Hong Kong)

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English

Routledge
16 June 2017

Economics; Business strategy; Research & development management; Organisational theory & behaviour; Public ownership & nationalisation

In response to changes in internal needs, external organizational environments, and the expectations of shareholders – most notably, citizens and politicians – innovation is now an important common-place aspect of governance and the running of public service organizations. Given the ongoing financial and economic crisis, which presents a significant challenge to public service organizations (PSOs), there is a growing need to establish innovative strategies in order to survive the crisis, and provide the basis for future sustainable growth.

This book contributes towards the discussion of PSO innovation through theoretically informed empirical studies of innovation across a range of theories, topics and fields. Studies examine the role of citizens, managers, and public service organizations; the adoption, diffusion, implementation, and management of innovations; collaboration, communication, and information technologies; and decision-making, ethical principles, HR management, leadership, and procurement. The studies – which examine the situation in a range of countries in Europe and Asia – cover a range of different organizations such as non-profits, health service organizations, and local governments. This book was originally published as a special issue of Public Management Review.

Edited by: Stephen Osborne (University of Edinburgh UK), Louise Brown (University of Bath, UK), Richard Walker (City University of Hong Kong, Hong Kong)
Imprint: Routledge
Country of Publication: United Kingdom
Dimensions: Height: 234mm, Width: 156mm,
Weight: 417g
ISBN: 9781138295261
ISBN 10: 1138295264
Pages: 300
Publication Date: 16 June 2017
Audience: College/higher education , Primary , A / AS level
Format: Paperback
Publisher's Status: Active

Stephen P. Osborne is Chair of International Public Management and Director of the Centre for Service Excellence, at the University of Edinburgh Business School, Edinburgh, UK. Louise Brown is a Reader in the Department of Social and Policy Sciences at the University of Bath, UK. Richard M. Walker is Chair Professor of Public Management in the Department of Public Policy, and Associate Dean in the College of Liberal Arts and Social Sciences, at the City University of Hong Kong, Hong Kong.