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Incident Management for Operations by Rob Schnepp at Abbey's Bookshop,
Incident Management for Operations
— —
Rob Schnepp Ron Vidal

Incident Management for Operations

Rob Schnepp,  Ron Vidal,  Chris Hawley

$86.95   $78.27

Paperback

Not in-store but you can order this
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English
O'Reilly Media
04 July 2017
Software testing & verification
Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation.

You'll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it.

Assess your IT incident response with the PROCESS programmatic evaluation tool

Get an overview of the IMS all-hazard, all-risk framework

Understand the responsibilities of the Incident Commander

Form a unified command structure for events that affect multiple business units

Systematically evaluate what broke and how the incident team responded
By:   , ,
Imprint:   O'Reilly Media
Country of Publication:   United States
Dimensions:   Height: 250mm,  Width: 150mm,  Spine: 15mm
Weight:   666g
ISBN:   9781491917626
ISBN 10:   1491917628
Pages:   160
Publication Date:  
Audience:   General/trade ,  Professional and scholarly ,  Undergraduate
Format:   Paperback
Publisher's Status:   Active

Rob is one of the principles of the Blackrock 3 Partners, a firm specializing in training, consulting and coaching in the area incident management and command. Chris is one of the principles of the Blackrock 3 Partners, a firm specializing in training, consulting and coaching in the area incident management and command.

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