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Marvin Alballi is a globally recognized hospitality consultant and keynote speaker who helps restaurant companies, private equity firms, business owners, hotel management companies, and franchise brands drive performance, accelerate growth, enhance profitability, quality, and guest experience. Known for delivering measurable results, Marvin has led revenue and profit growth, driven consistently high guest-satisfaction scores, and developed thousands of high-performing food and beverage professionals worldwide. His work focuses on building clear, practical strategies that create sustainable growth and operational excellence, developing successful restaurant concepts and long-term business value. With a relentless focus on food and drink quality and building sound operating models, Marvin has elevated product standards and guest experiences across thousands of hospitality businesses, globally transforming operational challenges into competitive advantages. As a board member and trusted advisor to global companies and private equity firms, Marvin partners with leadership teams to shape winning strategies, unlock growth, and deliver outstanding commercial performance. A thought leader and highly sought-after speaker, Marvin regularly speaks at international conferences and leadership events, inspiring teams to think bigger, execute better, and drive measurable results.
""The 'hospitality' business encompasses vastly more than food on a plate and a warm pillow. This book makes clear how 'hospitality excellence' is about managing personal relations and attitudes more than simply dealing with profit-and-loss charts. Here's a worthy follow-up to the author's book on 'Operational Excellence.' "" Michael Whiteman, President of Baum + Whiteman, NYC ""Hospitality Excellence offers great insights, anecdotes, and tips to lead a successful hospitality, F&B, or service-based business. Great read and valuable content."" Haitham Mattar, Managing Director Intercontinental Hotel Group (IHG) for the Middle East, South East Asia, and Africa, Author ""Marvin Alballi does it again and writes another masterpiece. Hospitality Excellence stories and anecdotes are fun, engaging, and rich. If you are in the service industry, this book is for you."" Michael Ellis, Former Global Director of the World-Renowned Michelin Guide and Current CEO of Passionomy.tv ""A great book! Hospitality Excellence has lots of interesting stories, ideas, and insights on hospitality and F&B! Rich and inspiring book!"" TV & Celebrity Chef Mohammed ""Mo"" Orfali, Michelin Star and 50 Best Award winner ""Marvin Alballi has taken hospitality out of its traditional box and placed it exactly where it belongs, in the hands and hearts of the people who live it every day. His second book builds on his first with even more honesty and practical knowledge, drawn straight from his years of experience and wisdom. If you work in hospitality or aspire to do so and want to truly understand what excellence looks like beyond the classroom, this is essential reading."" Christian Abell, Founder & Partner Craft Hospitality Group, Former Vice President of F&B at Marriott MEA region
The Supply, the Care and the Sale...
Hardback
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We See It All
liberty and justice in the age of...
Paperback
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Mastering Bed and Breakfast Management...
Paperback
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The Production and Marketing of...
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