Exploring Service Productivity

Studies in the German Airport Industry

Claudia Lehmann

$126.95 $101.37

Paperback

Not in-store but you can order this
How long will it take?

Availability Information

We source books from suppliers in Australia and overseas. For books we don't currently have in stock, the time it takes to get them from our suppliers can vary widely - from a few days to a few months - so we check each book with each supplier to determine the expected time it will take to be supplied to us.

We then advise you accordingly. If the time taken to get any book is too long for you, you can let us know and we will cancel or adjust your order, and refund as required.

To find out the anticipated arrival time for specific items prior to ordering, please contact us by phone or email:

Phone +61 2 9264 3111, or 1800 4 BOOKS (1800 4 26657) if outside Sydney:
option 1 Abbey's Bookshop (Crime, History, Science, Kids & more) • info@abbeys.com.au
option 2 Language Book Centre (ESL & Foreign Languages) • language@abbeys.com.au
option 3 Galaxy Bookshop (Sci-fi, Fantasy, Romance, Graphic Novels) • sf@galaxybooks.com.au

QTY:

English

Springer Gabler
26 July 2018

Production & quality control management; Airports

Series: Markt- und Unternehmensentwicklung Markets and Organisations

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.

By: Claudia Lehmann
Imprint: Springer Gabler
Country of Publication: Germany
Edition: 2019 ed.
Dimensions: Height: 210mm, Width: 148mm,
Weight: 4.746kg
ISBN: 9783658230357
ISBN 10: 3658230355
Series: Markt- und Unternehmensentwicklung Markets and Organisations
Pages: 344
Publication Date: 26 July 2018
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

Systematic literature review on service productivity.- Service productivity from a provider’s perspective, a customers’ perspective, and an operations perspective.- An interactive service productivity model.

Claudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity.