Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI takes a fresh look at the benefits of enterprise systems (ES), focusing on the fact that ES collectively contribute to enhancing the intelligence quotient of an enterprise. The book provides an overview of the characteristic domains (i.e., business functions, processes, and activities) addressed by the various categories of ES, namely, ERP, CRM, SCM, PLM, BPM, and BI.
The book begins with an overview of agile enterprises and dimensions of intelligent enterprises. The middle chapters detail CRM's decisive concept of customer centricity, SCM's differentiating concept of customer responsiveness, and PLM's stupendous transformative potential for renewing the enterprise along with the establishment of a collaborative enterprise with BPM and enterprise BPM methodology.
The latter chapters deal with the realization of an informed enterprise with BI coupled with the novel concept of decision patterns. The author highlights the fact that any end-user application's effectiveness and performance can be enhanced by transforming it from a bare transaction to one clothed by a surrounding context formed from an aggregate of all relevant past decision patterns. The final chapter examines various aspects relating to a successful ES implementation project, and the appendix provides an overview of the SAP Business Suite to give you a practical context to the discussions presented in the book.
Vivek Kale (Corporate IT Strategy Consultant Thane (West) India)
Country of Publication:
19 February 2016
Professional and scholarly
Intelligent Enterprises Agile Enterprises Operating Strategy Enterprise-Wide Continuous Improvement Programs Time-Based Competition Enhancing Enterprise Intelligence Summary Enterprise Systems Evolution of ES Extended Enterprise Systems ES Packages Valuing the ES-Based Enterprise Balance Scorecard Summary Integrated Enterprise with ERP Concept of Enterprise Resources Planning Enterprise Resources Planning Characteristics of ERP Advantages of ERP Enterprise Knowledge as the New Capital ERP as the New Enterprise Architecture Enterprise Business Processes Enterprise Application Integration Service-Oriented Architecture Summary Customer-Centric Enterprise with CRM The Concept of Customer Relationship Management Customer Centricity Compelling Customer Experiences Customer Loyalty Customer Relationships Customer Life Cycle Customer Value Management Summary Customer-Responsive Enterprise with SCM Concept of Supply-Chain Management Supply-Chain Management Framework Customer Responsiveness Summary Renewing Enterprise with PLM Concept of Product Lifecycle Management Product Lifecycle Management Components of PLM Advantages of Using PLM Porter's (1980) Framework of Generic Strategies Product Life Cycle Customization and Standardization Summary Collaborative Enterprise with BPM Process-Oriented Enterprise Concept of Business Process Management Business Process Management Enterprise BPM Methodology Business Process Reengineering Management by Collaboration Business Processes with SOA Summary Informed Enterprise with BI Concept of Business Intelligence (BI) Business Intelligence (BI) Benefits of BI Technologies of BI Applications of BI Context-Aware Applications Domain-Specific Decision Patterns Summary Implementing Enterprise Systems Mission and Objectives of the ES Project Guiding Principles for ES Best Practices Project Initiation and Planning Critical Success Factors Implementation Strategy ES Implementation Project Bill of Resources Implementation Environment Implementation Methodology Project Management ES Implementation ES Support ES Deployment Why Some ES Implementations May Sometimes Be Less Than Successful Summary Epilogue: Enterprise Performance Intelligence Appendix: SAP Business Suite References
Vivek Kale has more than two decades of professional IT experience during which he has handled and consulted on various aspects of enterprise-wide information modeling, enterprise architecture, business process redesign, and e-business architecture. He has been Group CIO of Essar Group, the steel/oil and gas major of India as well as Raymond Ltd., the textile and apparel major of India. He is a seasoned practitioner in transforming the business of IT, facilitating business agility, and enabling the Process-Oriented Enterprise. He is the author of several books, including Inverting the Paradox of Excellence: How Companies Use Variations for Business Excellence and How Enterprise Variations Are Enabled by SAP.
Reviews for Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI
Vivek Kale's book, Enhancing Enterprise Intelligence, de-mystifies the latest advances in information technology applied to enterprises in today's supply chain networks-oriented markets. While the book features the SAP Business Suite in the appendix, in the main body of the book the author clearly describes the purpose and implications of integrating Enterprise Resources Planning (ERP) with Customer Relationship Management (CRM) with Supply Chain Management (SCM) with Product Lifecycle Management (PLM) with Business Process Management (BPM) and with Business Intelligence (BI). The author writes from an end-customer centric perspective of the competitiveness that networks of processes driven by extraordinary information intelligence can provide. Upon reading this book, it is terribly exciting to realize that today the technology supports dynamic linkages of different business processes that can be tailored in real time for specific customer-product pairs; that the technology supports the identification of information patterns to be used for making business decisions about which customers are most profitable and open to buying increasingly customized new products; that the technology can deliver accurate, synchronized, real-time intelligence from multiple sources crossing corporate and national boundaries in support of time-driven competition; that the technology enables an architecture that is scalable in multiple dimensions with the growth in business; and, finally, that the only real constant in today's supply chain networks-oriented markets may be information itself because information has become a tangible resource! ...William T. Walker, CFPIM, CIRM, CSCP, Adjunct professor of supply chain engineering at NYU Polytechnic School of Engineering, author of Supply Chain Construction