Emotional Intelligence Pocketbook

Introduction 1 Part 1: Understanding emotions 5 Knowing why we have emotions 6 Understanding the aspects of emotions 8 Understanding the positive intent of emotions 10 Understanding how emotions are related 12 Tuning into your intuition 14 Understanding non-verbal communication 16 Finding the words for emotions 18 Owning your feelings 20 Meeting emotional needs 22 Recognising beliefs and expectations about emotions 24 Understanding emotional triggers 26 Part 2: Managing emotions 29 Having confident body language 30 Dialling down heightened emotions 32 Managing stress 34 Managing disappointment 36 Managing regret and remorse 38 Forgiving 40 Managing jealousy 42 Managing envy 44 Managing blame 46 Managing sadness 48 Managing embarrassment 50 Managing loneliness 52 Managing worry and anxiety 54 Managing anger 56 Managing guilt 58 Managing emotional eating and drinking 60 Managing criticism 62 Part 3: Developing your emotional intelligence 65 Practising positive thinking 66 Managing change 68 Having courage 70 Keeping an open mind: Being curious 72 Developing patience 74 Developing willpower 76 Making decisions 78 Accepting 80 Establishing boundaries and limits 82 Asserting what you want 84 Building confidence 86 Acting as if 88 Part 4: Developing your social intelligence 91 Listening for feelings 92 Empathising 94 Managing someone s disappointment 96 Being kind and considerate 98 Managing someone else s anger 100 Motivating and inspiring 102 Making compromises 104 Delegating 106 Understanding and managing group dynamics 108 Shutting someone up. Nicely. 110 Managing the silent treatment 112 Giving criticism 114 About the Author 116 More Quotes 117 Useful Websites 118