Digital Governance

"Author biographies Chapter 1. Introducing digital governance Summary, A digital governance manifesto, The scope of digital governance, The role of the governing body, About this book, References Chapter 2. Digital governance strategy Summary, A strategy for digital technology, A pragmatic approach to digital governance, Achieving good governance, Strategic governance principles, Delivering strategic change. Chapter 3. Managing rapid change in a digital world Summary, The digital opportunity, The pace of change, Getting started, Getting digitisation right, Projects or programmes? References Chapter 4. Digitising internal operations Summary, Understanding digitisation, Making the case for process digitisation, Issues with digitisation, References Chapter 5. Transforming products and services Summary, Models of digital transformation, Digitally enhanced products, Digitised products, New business models, Reference Chapter 6. Digital marketing and sales Summary, Understanding consumers, Talking to consumers, Governance of marketing assets, Making the sale, Finding the right people, Reference Chapter 7. Thinking digital in mergers, acquisitions and venturing Summary, Acquiring services rather than organisations, Assessing the fit, Making it happen, The deal is done, so now what? Reference Chapter 8. Digital technology in accounting and financial management Summary, The problem, The opportunity, Getting it right (and wrong), Reference Chapter 9. Human resources in a digital age Summary, Recruitment, The ""employer brand"", Managing workers, Enhancing the human, References Chapter 10. Assuring digital compliance Summary, Why care about compliance? Sources of compliance obligations, Becoming compliant, The role of standards, Emerging compliance obligations, Rationalisation of compliance, References Chapter 11. Information and cyber security Summary, What is all this fuss about? Cyber risk management, Layered protection: people, process and technology, Protection through people, Protection through process, Protection through technology, Role of the board in security, References Chapter 12. Delivering digital privacy Summary, Privacy: an urgent priority, Privacy compliance, Getting it right, Employers’ vicarious liability, Embedding privacy and minimising risk, References Chapter 13. Think digital resilience Summary, A grandiose name for business continuity? Resilience challenges, Reference Chapter 14. Emerging digital technologies Summary, Big Data, Robotic process automation and autonomous systems, Artificial intelligence, Internet of Things, Wearables, 3D printing, Distributed ledgers and blockchain, Virtual reality and augmented reality, Implants and brain-computer interfaces, Is all this just snake oil? Digital governance glossary Index"