Norman MacLeod has worked in training design and development in aviation for over 25 years and has been involved in CRM training for the past 16 years. He has delivered courses and developed facilitators around the world. He is currently Director of Turboteams, a consultancy delivering proficiency-based training analysis.
'This is a well-researched book, giving a good solid foundation for those aspiring to be Crew Resource Management (CRM) facilitators in the airline industry. It is also a very useful reference guide for current CRM facilitators. ' The Aerospace Journal, October 2005