Jeremy Pollack is a conflict resolution practitioner, researcher, writer, coach, trainer, and entrepreneur. He is the president of Pollack Peacebuilding Systems, a nationwide conflict resolution consulting firm, as well as a research fellow at Stanford University's Center for International Conflict and Negotiation. Learn more about Jeremy and his work at www.PollackPeacebuilding.com.
This is a comprehensive, practical guide to preventing and managing conflict that covers everything from working through resentment to responding to passive-aggressive behavior, and so much in between. You can get through this fun and readable book in just a couple of sittings, but you'll want to refer back to it again and again as you manage the sticky situations and interpersonal difficulties that life hands us all. --Suzanne Ghais, Ph.D., Principal, Ghais Mediation & Facilitation, LLC The Conflict Resolution Playbook is a beautifully written, thoughtful, and practical tool kit for anyone looking to transform even the most challenging interactions into opportunities for connection and dialogue. This book outlines some of the most important strategies for effective communications and for dealing with conflict with strength, clarity and ease. --Henry Yampolsky, J.D., Mediator, Conflict Coach, Author and TEDx Speaker