Our search has the following Google-type functionality:
If you use '+' at the start of a word, that word will be present in the search results.
eg. Harry +Potter
Search results will contain 'Potter'.
If you use '-' at the start of a word, that word will be absent in the search results.
eg. Harry -Potter
Search results will not contain 'Potter'.
If you use 'AND' between 2 words, then both those words will be present in the search results.
eg. Harry AND Potter
Search results will contain both 'Harry' and 'Potter'.
If you use 'OR' between 2 words, then either or both of those words will be present in the search results.
eg. 'Harry OR Potter'
Search results will contain just 'Harry', or just 'Potter', or both 'Harry' and 'Potter'.
If you use 'NOT' before a word, that word will be absent in the search results. (This is the same as using the minus symbol).
eg. 'Harry NOT Potter'
Search results will not contain 'Potter'.
If you use double quotation marks around words, those words will be present in that order.
eg. "Harry Potter"
Search results will contain 'Harry Potter', but not 'Potter Harry'.
If you use '*' in a word, it performs a wildcard search, as it signifies any number of characters. (Searches cannot start with a wildcard).
Search results will contain words starting with 'Pot' and ending in 'er', such as 'Potter'.
This is on the shelves of our bookshop. It is available now to be ordered and will be sent to you immediately.
The information we have is that item is available from one of our suppliers. We will order it immediately and ship it to you upon its arrival.
Our supplier tells us that this is temporarily unavailable. They will have it on order from the publisher. You can order this item and we will order it immediately from the supplier and ship it to you upon its arrival.
This is yet to be published. You can pre-order it from us and we will ship it to you immediately upon its arrival.
This title has been declared Out of Print by the supplier. This means that it is not readily available for us to order from the usual sources. It may however still be in circulation.
The publisher has no more stock but is either in the process of reprinting or will in the future. This means that it may not available in a known timeframe. You can order this item and we will order it immediately from the supplier and ship it to you upon its arrival.
Gregg G. Van Ryzin, PhD, is an Associate Professor in the School of Public Affairs and Administration, Rutgers University, Newark, NJ. Dr. Van Ryzin's research focuses on the use of surveys and other social science methods to measure the performance of government and nonprofit organizations and to evaluate program outcomes. He also conducts research on citizen satisfaction with public services and other public attitudes toward government. He teaches courses in statistics, research methods, program evaluation, and performance measurement and has published over 25 articles in scholarly journals in the fields of public administration, policy analysis, and urban affairs. Prior to joining Rutgers University, he was on the faculty of the School of Public Affairs, Baruch College / CUNY, where he served for eight years as the faculty director of the Baruch Survey Research Unit. Prior to becoming an academic, he had a post-doctoral professional career in evaluation and survey research in Washington, DC. He received his PhD in psychology from the City University of New York in 1991 and his BA in geography from Columbia University in 1985. Dahlia K. Remler is an Associate Professor at the School of Public Affairs, Baruch College and the Department of Economics, Graduate Center, both of the City University of New York. She is also a Faculty Research Fellow at the National Bureau of Economic Research. She has published widely in a variety of areas in health care policy, including health care cost containment, information technology in health care, cigarette tax regressivity, simulation methods for health insurance take-up, health care cost growth and health insurance and health care markets. She has also recently started working on higher education issues. She received a B.S. in electrical engineering from the University of California at Berkeley, a D.Phil. in physical chemistry from Oxford University-while a Marshall Scholar-and a Ph.D. in economics from Harvard University. She has held a dissertation fellowship at the Brookings Institution, a post-doctoral research fellowship at Harvard Medical School, and assistant professorships at Tulane University's and Columbia University's Schools of Public Health, prior to joining the faculty at Baruch.