Tony Jaques is a consultant specialising in issue and crisis management, and lectures at RMIT and Swinburne University. He is also the Managing Director of Issue Outcomes P/L.
The book is a remarkably useful text not only for practitioners but also to private and public sector CEOs and executives. Indeed, it is one of the best integrations of issues management and crisis management principles and practices I have read.There is a brilliantly insightful chapter on the differences between issues, problems, emergencies, crises and disasters ... There are excellent sections on preparing for the 'obvious' crises with a perceptive analysis of what goes wrong with crisis plans at the management level ... and the book also includes probably the best discussion I have read on the respective roles of lawyers and PR people in crises.This is a book which communicators should persuade managers at many levels to read. - Noel Turnbull, Adjunct Professor of Media and Communications at RMIT University, former CEO of Turnbull Porter Novelli, once Australia's largest PR consultancy, and Global Director of Porter Novelli International until his retirement